Troubleshooting
I am the organizer and did not receive the email
Don't panic 🙂. Your Secret Santa events are safely stored on your device.
If you did not receive your Secret Santa invitation first check the Spam folder. If you still have no email you can retrieve it from Secret Santa App.
Follow these steps to get your Secret Santa invitation
Open Secret Santa app
Tap on the Your groups
Select the event
Next to your name, tap on the options button •••
Send by email to send the invitation to yourself
One or more participants did not receive the Secret Santa invitation
Secret Santa allows you to check the status of all emails that are sent.
Open Secret Santa app
Tap on Your groups
Select the event
Here is a list of status codes displayed in your Secret Santa group.
Status | Explanation |
Opened | Email was successfuly received and opened. |
Sent | Email was sent. |
Sent by SMS | Invitation sent by SMS. |
Sent by WhatsApp | Invitation sent by WhatsApp. |
Sending | Email is prepared to be sent but might be delayed. |
Error | The email address does not exist or the email service blocked it for spam. |
For each person where Error is displayed, it is necessary to resend the invitation.
Re-sending the invitation
Open Secret Santa app
Tap on Your groups
Select the event
Tap on the options button ••• next to a person's name
To resend an invitation, tap on the options button ••• next to the participant's name. Then select how you want to resend the invitation: Email, SMS, WhatsApp, Line, Telegram...
You will then be prompted for the person's email / number / contact.
I accidentily deleted a Secret Santa event
No worries, contact us directly through the app. We will un-delete your Secret Santa event so you can continue managing the event. We respond to all emails.
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