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Troubleshooting

I am the organizer and did not receive the email

Don't panic 🙂. Your Secret Santa events are safely stored on your device.
If you did not receive your Secret Santa invitation first check the Spam folder. If you still have no email you can retrieve it from Secret Santa App.
Follow these steps to get your Secret Santa invitation
  1. 1.
    Open Secret Santa app
  2. 2.
    Tap on the menu button at the top left
  3. 3.
    Tap on Your Secret Santas
  4. 4.
    Select the event
  5. 5.
    Next to your name, tap on the options button •••
  6. 6.
    Send by email to send the invitation to yourself

One or more participants did not receive the Secret Santa invitation

Secret Santa allows you to check the status of all emails that are sent.
  1. 1.
    Open Secret Santa app
  2. 2.
    Tap on the menu button at the top left
  3. 3.
    Tap on Your Secret Santas
  4. 4.
    Select the event
Here is a list of status codes displayed in your Secret Santa group.
Status
Explanation
Opened
Email was successfuly received and opened.
Sent
Email was sent.
Sent by SMS
Invitation sent by SMS.
Sent by WhatsApp
Invitation sent by WhatsApp.
Sending
Email is prepared to be sent but might be delayed.
Error
The email address does not exist or the email service blocked it for spam.
For each person where Error is displayed, it is necessary to resend the invitation.

Re-sending the invitation

  1. 1.
    Open Secret Santa app
  2. 2.
    Tap on the menu button at the top left
  3. 3.
    Tap on Your Secret Santas
  4. 4.
    Select the event
  5. 5.
    Tap on the options button ••• next to a person's name
To resend an invitation, tap on the options button ••• next to the participant's name. Then select how you want to resend the invitation: Email, SMS, WhatsApp, Line, Telegram...

I accidentily deleted a Secret Santa event

No worries, contact us directly through the app. We will un-delete your Secret Santa event so you can continue managing the event. We respond to all emails.